you might ask yourself:
What is this place?
coarse.shop exclusively offers creations by Mark Landwehr, Sven Waschk [coarse] and collaboration artists. For more details and information about coarse please visit us at coarse.gallery.
Where can i find an overview of coarse's body of work?
Visit the collection at coarse.gallery or a detailed look at our history.
Why does coarse have two websites?
We don't want you to experience our art with an "add to cart" icon in the corner of every page. retail should only be in mind during the actual process of an exchange, and we have reserved that process for coarse.shop.
How can i cancel my order?
Once an order enters our system [Pre-Orders or in stock items], it cannot be altered, canceled or modified in any way. Please triple check your information and the item description before placing your order and be absolutely sure you want to add a piece to your collection before you place an order. All sales are final.
How do i change my address?
Please contact us at firstname.lastname@example.org for address changes. Proof of ownership might be required.
If tis is the place to buy from you, why don't i see anything for sale?
All our figures come in limited editions and the doors to our shop only open when we have new releases. If you are interested in collecting our work, we recommend subscribing to our newsletter. There you will receive updates about upcoming releases and release times.
When will my order be shipped to me?
Please find the figure you are inquiring about on the gone page for estimated shipping times. We estimate shipping dates by calendar seasons and try our best to ship in that timeframe. Sometimes it does take us a bit longer, and we do our best to notify our collectors about any delays, but you can always feel free to check in with us by contacting our customer service team.
My figure arrived damaged – what now?
Please send photos of the damage to our customer service team at email@example.com. We want our collectors to be happy, and in most cases we will replace the figure free of charge.
Is there a way for me to see my order history?
Yes. Click the customer icon in the top left corner of the sidebar and you will see a list of your orders and other account information.